Odenza vacations reviews from customers

What is good customer service?

At Odenza, we believe it is transcending expectations and truly ensuring the experiences of our guests are positive. When our guests reciprocate by writing positive reviews or providing us with vacation stories and pictures, it assures us that we’ve done the job right.

Reviews - October, 2016


Frances Smith San Bruno, CA

We had a fantastic day at the Disneyland Diamond Celebration with our 2 year old!

Disneyland has a special place in our hearts, not only because it's where my husband and I got to know each other before we started dating and lived in Southern California with annual passes, but also because we now have a daughter whose middle name is Belle and she loves all things Disney! When we saw the certificate option for Disneyland tickets we were excited as we now live in the Bay Area, and were very surprised and satisfied with the ease in redeeming it! Thanks to Odenza, we experienced the magic through her eyes as she beamed with joy on the rides and stood with awe when meeting the princesses. It was an amazing opportunity to take her at such a young age!

Anthony Blaksley Pembroke Pines, FL

Thank you!

Our Carnival Cruise to the Mexican Riviera, Cabo San Lucas, Mazatlan, and Puerto Vallarta was absolutely fantastic! We had friends and family on board from various places to join us and was definitely more fun with them. We're already talking about what our next trip will be.

Matthew Barker Thousand Oaks, CA

Thank you Odenza!!!!

We had great time in San Diego. During our trip we went to possibly the last Chargers game in San Diego as they might move to Los Angeles. Before the game we tailgated, played cornhole, and barbecued and the Chargers played the best game of the season. We loved our room and the bay view from the hotel room was spectacular.

Carlene Leier Saskatoon, SK

My husband and I had the most amazing adventure to Thailand!

Our trip was flawlessly planned and customized exactly to our needs. From welcome champagne in our room to the most amazing guides and top end hotels in the world, we felt like we were on our second honeymoon. We shopped the night markets of Bangkok whilst we sampled local cuisine. We had local flights arranged for us so we could head to the beautiful islands of southern Thailand and soak up the sun and pristine waters! We then headed north Thailand to ride elephants, cycle into remote caves to visit Monks and temples! We visited remote hillside villages where we brought school supplies to the small children! One of the highlights of our trip was getting to spend time riding the elephants! Thanks to Odenza we had the trip of a lifetime! "my life would not have felt complete without seeing these places in the world or being on this trip" - Scott Leier (my husband)

Stephanie Carrillo Fontana, CA

Thank you Odenza!

Our trip to Dallas was absolutely fantastic. Everything turned out great! The flights, room and activities were perfect and we had a blast! We have been looking forward to this vacation for a long time and it definitely did not disappoint

Carissa Karr Cedar Rapids, LA

The bachelorette party was amazing!!

Thank you thank you again for everything. We got back and everyone was talking about how they wanted to do it again. The rooms were amazing and we were able to get connecting ones so everyone could mingle! We had 13 girls in Vegas for a bachelorette party. Our pictures cannot fully explain how much of a blast we had, but they let us piece together the 3 days of madness we all shared together in Vegas! Were just waiting for someone else to get engaged so we can head back!

Kelly Moege Durham, NC

Our vacation was very relaxing.

We stayed at the Wyndham Azteca and the hotel had paddle boards, kayaks, catamarans and wind surfing which was a lot of fun. The water was beautiful! Yoga on the beach made for beautiful photos!

Kathryn Stuck Mesa, AZ

Thanks Odenza, for helping us book the flights and hotel! We had a great trip and a memorable birthday!

We went to Vegas for my X0 birthday. A limo greeted us at baggage claim; upon arrival to our hotel the limo door was opened, we were greeted by name, and whisked directly to our room. There, a bottle of champagne, and chocolate covered strawberries were on display along with a birthday card from Hotel 32. We had a great view from our room and also from the hospitality suite, where we were offered enough hot and cold hors d’eouvres to suffice for dinner. In the evening we headed to the Quad for a great performance by Frank Marino and the Divas. We subsequently went to a bar, where we made friends with several people; one of whom bought my birthday shot at midnight. The dance floor opened at midnight, so we all headed over there for a few hours of lively dancing. We were awakened by a couple happy birthday calls too early; eventually we got up and enjoyed the complimentary…

Karin Novak Seal Beach, CA

Thank You Odenza!

We had a ROARING good time on our cruise because we held a baby lion cub in Ensenada. As our first cruise, our memories created on and off the ship will last a lifetime. Can't wait to book our next trip through Odenza.

Melody Zambrana Orlando, FL

My Odenza vacation took me to Freeport/Bahamas & it was just perfect!!!

I didn't do the typical couple cruise, I instead, decided to go on a Mother/Daughter cruise. And it was one of the best vacations I've ever been on. I was left speechless @ how beautiful everything was & how accommodating Odenza was to my daughter & I. Whether I win this contest or not, I just wanna take this moment to personally thank Odenza for allowing me the opportunity to make mine & my baby girl's birthday so special, we will never forget this time together. So emotional!!!

Michaela Watson Vancouver, BC

In one word - WONDERFUL.

The resort we stayed at was perfect for us: absolutely immaculate, great pools, good selection of food, and great location. I really credit our booking agent (Mark Vaughan) for suggesting this resort, as it suited us perfectly. The whole transaction in the lead up to our vacation was smooth and hassle-free, so I would definitely work with Mark again in the future. He was fantastic and really tailored our vacation perfectly to what we wanted, and no request was too much for him. We felt really comfortable knowing that Mark would keep us updated with any changes to our trip, and confident that all the information he gave us was accurate. I would have no hesitation in recommending Odenza and Mark to anyone who needed a travel agent.

Ann Leibovitch Toronto ON

We had a great time in Las Vegas, casinos, restaurants and hotels.

We decied to take a side trip to Hoover Dam and the Grand Canyon and attaching one picture of many that were taken there. Thanks to everyone at Odenza for their help in arranging our accommodation and plane travel. It was fabulous.

Roberto Melendez Van Nuys, CA

We had a wonderful time at Disneyland Resort in a beautiful sunny day.

My wife and I really enjoyed our visit since last time we were at Disneyland Resort was for our honeymoon almost four years ago. It almost felt like an anniversary celebration =) Thank you Odenza!

Andrew Glassco Winnipeg, MB

We enjoyed our trip the weather was great!

The resort was beautiful, the food and service was very good We will return to visit in the near future. Cabo San Lucas was easy to get around and we enjoyed a day over in San Jose. We could whale watch from the Beach right in front of our resort......that was very enjoyable. Thanks again!

Stephanie Cyr Belleville ON

Thank You Odenza!

Roses are red, violets are blue, We were cold Canadians looking to escape the flu Thank you! Best belated honeymoon EVER!

Karen Henrich Calgary, AB

Thank You Odenza!

Karen & Wayne in Las Vegas, on a trip compliments of Renfrew Chrysler, Calgary. Well, of course, we had to celebrate the purchase of the Fiat 500 we have fallen in love with so much! As a tour guide in Paris, I always seek out the best spots in every city we visit. We asked around and found the best patio in Vegas, on the deck of Planet Hollywood in Caesar's Palace. Hot sun pouring in as we enjoyed the incredible Strip view, great drinks and food. A gal came to our table and took our picture, saying the photo was free as a postcard and we were under no obligation. Okay, why not? She later brought us the postcard but also a larger framed version for $20. Sold!

Jordan Jennings Toronto ON

Our honeymoon was magnificent!

Cabo San Lucas was beautiful and the resort was perfect. It was nice to have an inclusive package where we didn't have to worry about a single thing. From flying first class, transportation and dining we couldn't have wished for more. The highlight of our trip was deep sea fishing. We caught an 8 foot striped marlin!

Rachel M. Marcinko Dover, OH

Our vacation was spectacular!

It was our honeymoon also and we could not have asked for a better vacation (if only it were a bit longer!). Our trip was both relaxing and invigorating. The ambient, tranquil atmosphere of the all-inclusive resort right on the beach front made for balmy evenings during which my husband and I could discuss our daily adventures without worrying about how we were going to pay for dinner! Chichén Itza was so incredibly fascinating! My husband and I took the most pictures here and I bought a book so I could remember the full history of all the breath-taking ruins we encountered. The snorkeling excursion was the following day. The exquisite rainbow of tropical fish, the thrill-seeking zip-line into a cenote, and the crystal blue waters of the closed cenote will be forever imprinted on our minds. I cannot accurately describe how amazing this vacation was, but I can say it will always hold a special place in our hearts. Thanks so much to Odenza for being…

Kory Restoule Thunder Bay, ON

Thanks Odenza! We wouldn't have been able to do it without you!

On Sunday May 19, 2014 we were able to do something we didn't think would be possible, we got married! Thanks to Odenza, We were able to escape and experience a life time of memories! We went to Las Vegas Nevada and stayed and got married in one of their fantastic jaw dropping hotels!

Kandis Ball Sheboygan, WI

Thank you so much for this amazing trip!

Our Honeymoon was literally a dream come true! The room was comfortable with a tropical view & well kept thanks to the friendly housekeeping staff . Everyone was so very helpful & friendly from check in to check out. Only the gorgeous ocean view reminded me of how far from home we really were . In addition to relaxing we spent our days either pool/oceanside or enjoying resort activities ranging from BINGO to Windsurfing . Evenings we enjoyed fine dining, spirits & a nightly show at the theatre.

Sophia Perez-King Northridge Ca

Our Trip was Amazing!

We had a great tIme and our Travel agent Mark as extremely helpful. We also booked transportation thru mark Otuim and they were very accommodating we gave them a good tip they took us to a store to purchase small memorabilia from our trip we had a great time and the food was extremely good. we purchased a dinner on the beach at night we also got massages and visited the spa. This resort is A plus on customer service as well.

Mary Ellen Douglas Gilbert, AZ

Our honeymoon was magnificent!

Cabo San Lucas was beautiful and the resort was perfect. It was nice to have an inclusive package where we didn't have to worry about a single thing. From flying first class, transportation and dining we couldn't have wished for more. The highlight of our trip was deep sea fishing. We caught an 8 foot striped marlin!
Melissa Turner

Melissa Turner Kamloops, BC

Thanks Odenza!!

Recently I went to see my Father and his family in Hua Hin, Thailand. This particular trip was really important to me as I had not seen my father in years. I can honestly say that this trip and the connection I built with my father was one of the best!! I definitely checked a few things off the bucket list. Thailand was beyond beautiful!!!

Ashley Hildebrandt Edmonton, AB

It was a day we will never forget.

This was such a memorable trip and you were very helpful with helping us book it. My boyfriend Cody picked me up from our hotel in Las Vegas in a Lamborghini. We went out for lunch then headed for a nice drive to Red Rock Canyon. It was so beautiful and when we got there he had a photographer waiting to do a photo shoot with us and the Lamborghini. He completely surprised me and got down on one knee. He told me he wanted to spend the rest of his life with me and asked me to marry him!! I don't even think I said yes because I could not stop crying, I was so happy.

Jerome Meggie Pembroke Pines, FL

Thank you!

My wife and I had a blast in Playa del Carmen, Mexico. We came, we saw, we conquered. We had an extraordinary time and both wished it was longer. The food, hotel, even the people were great, and we especially want to thank ODENZA for setting this whole thing up. We definitely will be using you guys again

Mr. and Mrs. Revilla Markham, ON

Thank you Odenza!!!! Keep up the good job.

Being a valued customer of Obsessions Jewelry, we were given a complimentary promotional certificate for a cruise issued by Odenza Marketing Group, who assisted us in redeeming our voucher. Odenza helped us fulfilled our first cruise from airfare ticket to airport transfer to the port. Keep up the good work Odenza!!! We just got back from a 4 day Carnival Baja Mexico cruise from Catalina Island to Ensenada. We had never cruise before and never wanted to but, after this time, we can’t think of a better vacation option than cruising. It was an effortless travel, from stateroom we only have to unpack once, with no effort at all, waking up in a new place. Every evening we receive a list of the next day's activities. We were busy all day, much to do in a ship, the water park, Jacuzzi, running track, mini golf, karaoke, disco dancing, comedy show, dance lesson, live Broadway show, shopping, picture here and there and more.

Khristopher Wilson La Vergne, TN

I will highly recommend it!

We went to memories Grand Bahama Resort and Casino for our honeymoon! First and foremost the people of Bahamas are so kind! The clearest water I've ever seen! The resort was amazing as there was always something going on to keep us busy. There were 5 different places you could eat at, there was a local market you could visit with more dining options and at night the crew put on some awesome shows for the guest and then you could party at the prop club all night or try your luck at the casino. The staff was amazing, the food and drinks were great! And as the locals say "the sun shines on this island every day!" Which is so true! Thanks to Odenza for helping us pick such a fabulous spot!

Velma Jones Milwaukee, WI

My vacation was wonderful.

My daughter used her free vacation certificate to take me to Mexico for my birthday. We stayed at the Maya and the resort was everything we expected. The staff was helpful, friendly, and engaging. We really enjoyed the nightly showed put on by the staff. I even took Salsa dance lessons. Can you say "Mango Margarita", the margaritas were fabulous. The transportation to and from the airport was friendly and efficient. I would recommend Odenza even if there are no free promos. As a matter of fact, I am going to the Dominican Republic in September booked through Odenza and I am truly looking forward to this vacation.

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